Cheating ka guru-Travelguru

I would want others to stay away from travelguru as I have had a really bad experience. I had booked a hotel through travelguru for Dec 22-Dec 25 in Sarovar Portico, Manali. Due to some unforseen circumstances, I had to cancel my booking on 15th Dec. As per the booking voucher, I was supposed to get refund – deduction of one nights room and taxes. However, I was shocked to see the cancellation voucher which I recieved which mentions that the refund amount is zero. So, travelguru has very cleverly cancelled my booking and refunded me zero amount.

Incase you want to book over the telephone, your call would be connected instantly to a customer care executive. God forbid if you want to cancel your booking over the telephone. You would be lucky if your call gets connected in 45 minutes and you get to talk to a customer care executive. All you hear is a executive coming on the line every 10 minutes saying that the systems are running a bit slow.

Overall a very bad experience.