Zoomerang Has The Strongest Online Survey Features
Amit Chowdhry | Sunday March 29, 2009 | 163 views
One of the most important aspects of customer service is to collect data through the use of surveys. Collecting online surveys from customers can really give you some solid feedback about what is working for your business and what doesn’t work.
Zoomerang is one of the strongest brands in the online survey market. About 70 out of the Fortune 100 companies use the service to collect feedback from customers. The company has creaed and sent over 100 million online surveys that include customer and employee satisfaction and market research surveys.
For those who are not willing to pay any up front costs, there is a basic Zoomerang service where users can create easy online surveys. Advanced Pro features cost about $199 per year with a 100% money back guarantee within the first 30 days of purchase if you are not satisfied.
Zoomerang is continuously innovating their services. Some of the newest features include open-ended question analysis using tag clouds and the ability to display graphical survey results on your blog or website. Those two features are only available for the Pro accounts.
There are many other features that Zoomerang is capable of. Users have the ability to import web contacts from Yahoo!, GMail, and LinkedIn. Any surveys that you create on SurveyMonkey can be imported into Zoomerang. Results can be downloaded to Microsoft PowerPoint and PDFs. Within the service there is quota management, skip logic, survey reminders, and report analytics.
If you are interested in creating online surveys, make sure Zoomerang is your first stop.
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