Verizon’s Response To The FCC About Why They Increased Their Earlier Termination Fee

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The Federal Communications Commission was wondering why Verizon decided to increase their early termination fee (ETF). So the Commission decided to send over a notice to Verizon Wireless to find out the reason for the increase. Verizon’s early termination fee is $350 and there is a $1.99 charge if you accidentally connect to the Verizon Wireless Mobile Web.

The company’s response was sent over to GigaOm and below are the results:
We fight day-in, day-out to meet and exceed our customers’ expectations. We do that by constantly improving how we do business. Our declining early termination fee, or ETF, makes it possible for a broad array of Americans who might not otherwise be able to afford broadband connections to be active participants in the online world. Too many people still can’t afford to buy a PC for Internet access, and a subsidized handset option can be a great option. Nobody is required to pay an ETF. You always have the choice of buying a mobile phone at full price with no ETF. Or you can buy a device at a discount with a 1- or 2-year contract. If you stay with your contract, you don’t pay a fee at all. We’ve heard from very few customers who accidentally accessed their web browsers, and we immediately credited them $1.99 per month for the problem. A few months ago we modified our service plans so when somebody accidentally turns on a data service they don’t want, and they quickly turn that service off, there’s no charge. Even if this happens a few times a month, there shouldn’t be a charge on the bills.

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