Apple Accidentally Charges Customer 122 Times For Lion OS

John Christman went to upgrade to the Lion operating system on July 23. He thought he only had to pay $31.79 after the sales tax, but PayPal ended up charging him 121 extra times for a total cost of $3,878.40. D’oh!

John reached out to PayPal and Apple Inc. (NASDAQ:AAPL) to see what went wrong, but the two companies played the blame game with each other. “Apple Blames PayPal, PayPal blames Apple. They both are claiming to investigate, but I am stuck broke for three days now.” John believes it had something to do with the iCloud feature that allows iTunes to automatically download the previous purchases.

I fresh installed Lion, because the upgrade caused a lot of problems. My system needed as fresh start anyway.

I logged into our developer account and got the latest iTunes Beta, and installed it. iTunes has a cool new feature to download all your purchased apps for you.
I clicked download all.

As each download started it charged me $31.79. Some apps came fast, some took longer, but the timing was directly related to when a new app started to download.

John had downloaded 116 applications total and he said that that several apps had failed to download and needed a restart. He believes that 121 extra charges and the 116 applications seem too close to be a coincidence. The purchases say refunded, but John has not received his money back. “My mortgage is due in 2 days, and thanks to them, I don’t have the money,” said John.


This article was written by Amit Chowdhry. You can follow me at @amitchowdhry or on Google+ at
Leave a Comment