Apple No Longer Allows Password Change Via Phone After Hack

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Apple has told support staff to no longer process password change requests that come in through the phone after Mat Honan’s iCloud account was hacked.  Honan is a journalist that works for Wired.

The password freeze will last at least 24 hours while Apple performs system-wide “maintenance updates.”  The hackers called Apple and gave his name, address, and last 4 digits of his credit card (which they got from Amazon).

Apple’s technical support reset his iCloud account and issued a temporary password.  Amazon has made some security changes since this hack as well.  Previously customers have been able to access an account with just a name, e-mail address, and mailing address.

This article was written by Amit Chowdhry. You can follow me at @amitchowdhry or on Google+ at
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