7 Open Source Ticket System Services

An issue tracking system is great for monitoring support tickets.  I used to work as a help-desk at the Ann Arbor public library and they used a similar ticketing system for issues that popped up across the network.  Tickets are used for an organization to create, update, and fix technical problems that customers have experienced.  Below is a list of 7 useful open source ticket system services.


eTicket is a PHP-based electronic support ticket system that can receive tickets through e-mail (POP3/PIPE) or a web form.  eTicket can be skinned to the look and feel of your website.

Help Desk Lite

The Help Desk Lite is a simple and free help desk software that has two major functions: service ticket tracking and operator assignment.  Help Desk Lite is a CGI-written script that was written in Perl.  Help Desk Lite also has customizable mail forms.


itracker is an open source issue tracking system licensed under the LGPL license.  It was built using Java enterprise technology.  itracker is an easy-to-use and easy-to-integrate.  The system is fast, modular, and customizable.

Open Ticket Request System (OTRS)

OTRS is a free open source IT service management software solution.  It has been downloaded over 1.65 million times and is available in 32 languages.  OTRS makes money from consulting, software development, and support.

os Ticket

osTicket is an open source ticket system that integrates seamlessly with inquiries created through e-mail, phone, and web-based forms.  The service is easy-to-use and it has a multi-user web interface.  With osTicket, you can manage, organize, and archive support requests.

Request Tracker (RT)

RT is an issue-tracking system used for bug tracking, help desk ticketing, customer service, and workflow processes service.  The full and enterprise-ready version of RT is available for free under an open source license.  In version 4.0, the software has configurable ticket life cycles, a mobile-interface, and integrated social answers.

Trouble Ticket Express

Trouble Ticket Express is an open source trouble ticket system.  It uses a CGI script on your website for bug tracking, customer support, project management, and to-do lists.  You can create a trouble ticket easily and the help desk software assigns a unique number for each service request.  The software is scalable with a plain text database, MySQL, or a Microsoft SQL engine.

This article was written by Amit Chowdhry. You can follow me at @amitchowdhry or on Google+ at
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