Intercom raises $23 million in Series B

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Intercom is a personal messaging service for businesses and customers that has raised $23 million in Series B funding. The company has raised a total of $30 million. The company raised their Series A funding six months ago. Bessemer Venture Partners led the round with participation The Social+Capital Partnership. Bessemer partner Ethan Kurzweil will be joining the company’s board of directors.

“The Internet is still catching up with how humans interact offline. The majority of innovation in this space is purely on the consumer side. Intercom is bringing this to business. It’s a seamless, lightweight way for the whole company to connect personally with their customers,” stated Intercom co-founder and CEO Eoghan McCabe in an e-mail to Pulse 2.0. “The incumbents haven’t innovated in over a decade. In fact, the separate helpdesks, email marketing tools, feedback products, and CRMs have only become more complex. These disconnected tools cannot provide a holistic view of the customer. And as a result, the customer’s experience is very disjointed. It’s time for a change. We were first with an integrated approach to customer communication and have inspired at least a dozen new startups. With this fresh capital we’re going to bring our innovation to a whole new level, on new platforms, and in new markets. We’re thrilled to have the support of Bessemer and Ethan in this endeavor.”

Intercom also announced that they have appointed former PayPal and Yammer exec Mark Woolway to COO. Intercom plans on using the funding to invest aggressively in product development. Intercom is planning to triple their headcount in 2014. Intercom went from 13 to 47 employees last year.

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