LiveOps raises $30 million in debt funding

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LiveOps has announced today that they have raised $30 million in debt funding from Comerica Bank. LiveOps also announced that they have launched two subsidiaries called LiveOps Cloud Platform, LLC and LiveOps Agent Services LLC. Marty Beard will work as the chairman of the board. LiveOps is a cloud contact center and customer service solutions business.

“In the span of two years, LiveOps has undergone a significant business transformation that has capitalized on our core agent services business while capturing significant market share in the cloud contact center market segment,” stated Marty Beard, chairman and CEO of LiveOps. “We have seen a 55 percent average growth rate in platform revenue over the last couple of years, as well as a 240 percent growth in bookings and a 112 percent growth in new customer acquisitions just in the last year. We have also increased the number of channel partners worldwide fourfold and expanded our global infrastructure to the U.K., Australia and the rest of Asia. This new round of funding will be used to accelerate our growth worldwide and capture even more market share in the rapidly changing customer service arena. We believe that we have the right technology and sales momentum needed to become the global leader in cloud customer service.”

LiveOps is known for offering contact center applications that allows organizations to intelligently manage multichannel customer interactions across voice, e-mail, chat, social media, and SMS. LiveOps is used by over 300 companies around the world including Salesforce.com, Amway New Zealand, and Royal Mail Group. LiveOps processed over 1 billion minutes of customer interactions and managed operations.

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