Apple Accidentally Charges Customer 122 Times For Lion OS

Posted Jul 30, 2011

John Christman went to upgrade to the Lion operating system on July 23. He thought he only had to pay $31.79 after the sales tax, but PayPal ended up charging him 121 extra times for a total cost of $3,878.40. D’oh!

John reached out to PayPal and Apple Inc. (NASDAQ:AAPL) to see what went wrong, but the two companies played the blame game with each other. “Apple Blames PayPal, PayPal blames Apple. They both are claiming to investigate, but I am stuck broke for three days now.” John believes it had something to do with the iCloud feature that allows iTunes to automatically download the previous purchases.

I fresh installed Lion, because the upgrade caused a lot of problems. My system needed as fresh start anyway.

I logged into our developer account and got the latest iTunes Beta, and installed it. iTunes has a cool new feature to download all your purchased apps for you.
I clicked download all.

As each download started it charged me $31.79. Some apps came fast, some took longer, but the timing was directly related to when a new app started to download.

John had downloaded 116 applications total and he said that that several apps had failed to download and needed a restart. He believes that 121 extra charges and the 116 applications seem too close to be a coincidence. The purchases say refunded, but John has not received his money back. “My mortgage is due in 2 days, and thanks to them, I don’t have the money,” said John.