Apple has told support staff to no longer process password change requests that come in through the phone after Mat Honan’s iCloud account was hacked. Honan is a journalist that works for Wired.
The password freeze will last at least 24 hours while Apple performs system-wide “maintenance updates.” The hackers called Apple and gave his name, address, and last 4 digits of his credit card (which they got from Amazon).
Apple’s technical support reset his iCloud account and issued a temporary password. Amazon has made some security changes since this hack as well. Previously customers have been able to access an account with just a name, e-mail address, and mailing address.