Apple Retina MacBook Pro Customer Beau Hodges Files Class Action Lawsuit

Posted Mar 15, 2013

MacBook Pro customer Beau Hodges has filed a class-action lawsuit against Apple because customers have no way of telling which MacBooks had an LG display monitor at the time of purchase.  When the 15.4-inch MacBook Pro with Retina Display was launched in June, there was a large number of complaints from customers that experienced issues with the screen.

The most common problem was that there was a burn-in or ghosting problem with the display.  The thread about the problem hit well over 300,000 views according to 9to5Mac.  Apple has two display suppliers, LG and Samsung.  Around two months later, there was speculation that the source of the issue was the LG monitors.  Hodges is seeking unspecified damages for Retina Display MacBook Pro customers.

Below is an excerpt from the complaint:

“The performance disparity between the LG version and the Samsung version is particularly troubling given that Apple represents the MacBook Pro with retina display as a single, unitary product, described as the highest quality notebook display on the market.?

Apple replaced LG displays with Samsung-made displays after the issues were reported.  Apple has not confirmed the problem publicly.  Apple also corrected some of the issues through a software update that fixes graphics, PowerNap, and fans.