Apple: “We’re Not Perfect. Phones Aren’t Perfect.”

Posted Jul 18, 2010

A couple of days ago Apple made an announcement about how they plan to handle the antenna issue for the iPhone 4. A presentation by Steve Jobs had the following statement: “We’re not perfect. Phones aren’t perfect.”

Over 3 million iPhone 4 devices have been sold since they launched 3 days ago. People were seeing a large drop in bars when placing their fingers on top of two crevices at the bottom of iPhone 4 devices. Apple has been working on this issue for about 24 days now.

To fix the problem, Apple released a new operating system for the iPhone that fixes the signal bar reporting. Apple is also giving away a “free case for every iPhone 4 buyer. If you got one, we’ll give you a refund.”

During the presentation Steve Jobs claimed that the iPhone 4 is not the only device that has a drop in bars when placing your fingers on top of the antenna. He did a similar test on the BlackBerry Bold 9700, the HTC Droid Eris, and the Samsung Omnia II. HTC and Research In Motion both responded to Apple’s presentation.

HTC said that “approximately .016% of customers” complained about the issue. “We have had very few complaints about signal or antenna problems on the Eris.”

Below is the response from Research In Motion:
“Apple’s attempt to draw RIM into Apple’s self-made debacle is unacceptable. Apple’s claims about RIM products appear to be deliberate attempts to distort the public’s understanding of an antenna design issue and to deflect attention from Apple’s difficult situation. RIM is a global leader in antenna design and has been successfully designing industry-leading wireless data products with efficient and effective radio performance for over 20 years. During that time, RIM has avoided designs like the one Apple used in the iPhone 4 and instead has used innovative designs which reduce the risk for dropped calls, especially in areas of lower coverage. One thing is for certain, RIM’s customers don’t need to use a case for their BlackBerry smartphone to maintain proper connectivity. Apple clearly made certain design decisions and it should take responsibility for these decisions rather than trying to draw RIM and others into a situation that relates specifically to Apple.”
– Mike Lazaridis and Jim Balsillie