Consumer Reports has released a survey about cell phone services. The survey was conducted on how satisfied cell phone users are with their providers. AT&T was ranked at the bottom in 2009 locally and next-to-last nationally. This year AT&T was ranked last nationally and in last place for every city. On the cover of the new Consumer Reports issue it says, “Best & Worst Providers (Sorry, AT&T).” Verizon is in first place in most cities and nationally when compared to the four major providers.
In response to the survey, AT&T said:
We take this seriously and we continually look for new ways to improve the customer experience. The fact is wireless customers have choices and a record number of them chose AT&T in the third quarter, significantly more than our competitors. Hard data from independent drive tests confirms AT&T has the nation’s fastest mobile broadband network with our nearest competitor 20 percent slower on average nationwide and our largest competitor 60 percent slower on average nationwide. And, our dropped call rate is within 1/10 of a percent – the equivalent of just one call in a thousand – of the industry leader.