There are not a lot of happy Research In Motion Limited (NASDAQ:RIMM) customers right now. BlackBerry just had a massive disruption that was caused by a BlackBerry Messenger update. Another update was immediately released to alleviate further disruptions. When the disruption took place yesterday around 6:30PM, there were thousands of tweets and Facebook status messages being sent out in the form of a complaint. Some of the messages said ?I survived the BlackBerry Apocalypse.?
BlackBerry users still had access to voice services and text messages, but BBM did not work for many users. Below is a statement that Research In Motion sent out to BlackBerry users (via CrackBerry):
RIM Statement – December 23rd
A service interruption occurred Tuesday that affected BlackBerry customers in the Americas. Message delivery was delayed or intermittent during the service interruption. Phone service and SMS services on BlackBerry smartphones were unaffected. Root cause is currently under review, but based on preliminary analysis, it currently appears that the issue stemmed from a flaw in two recently released versions of BlackBerry Messenger (versions 220.127.116.11 and 18.104.22.168) that caused an unanticipated database issue within the BlackBerry infrastructure. RIM has taken corrective action to restore service.
RIM has also provided a new version of BlackBerry Messenger (version 22.214.171.124) and is encouraging anyone who downloaded or upgraded BlackBerry Messenger since December 14th to upgrade to this latest version which resolves the issue. RIM continues to monitor its systems to maintain normal service levels and apologizes for any inconvenience to customers.
BE SURE TO UPGRADE to the latest version of BlackBerry Messenger. You can grab it by visiting blackberry.com/messenger from your BlackBerry’s web browser or from BlackBerry App World.