Consumer Reports Shows AT&T Has The Least Customer Cell Phone Service Satisfaction of U.S. Wireless Companies

Posted Dec 1, 2009

Consumer Reports held a survey that measures wireless customer satisfaction across the major U.S. networks. About 50,000 readers were given the survey across 26 U.S. cities. AT&T had the worst ratings and Verizon had the best. AT&T was ranked last in 19 cities including San Francisco and New York City. This is no surprise because the dropped call rate in New York City for the iPhone being at 30% is normal.

?We appreciate and value all customer feedback. We learn from it and it helps us serve our customers better. Without question the surest indication of customer satisfaction is churn, or turnover. For the last quarter, our postpaid churn was just 1.17 percent,? stated AT&T in response to the report in an e-mail to AllThingsD.

Verizon knew that AT&T’s network coverage was one their biggest weakness and started nailing them with commercials that are a parody of the Apple “There’s an app for that” campaign. Verizon made a series of commercials called “There’s a map for that,” which points out AT&T’s lower amount of 3G coverage than Verizon.