Consumers File Lawsuit Against RIM For BlackBerry Outage

Posted Oct 27, 2011

Consumers in the United States and Canada are suing Research In Motion Limited (TSE:RIM) because of the service outage on BlackBerry devices. Millions of people had their e-mail, instant messaging, and browsing capabilities cut off for several days. RIM’s co-CEOs apologized to their users for the four-day outage. The lawsuit was filed on Wednesday in federal court in Santa Ana, California.

The lawsuit accuses RIM of breach of contract, negligence, and unjust enrichment. The lawsuit in Canada was filed in Quebec Superior Court and was brought on behalf of all Canadian BlackBerry owners. The U.S. lawsuit was spearheaded by Sherman Oaks, California resident Eric Mitchell.