GM Offering Loaner Cars During NHTSA Investigation

Posted Nov 29, 2011

Last week I wrote about how the National Highway Traffic Safety Administration was investigating the lithium ion batteries in the General Motors Company (NYSE:GM) Volt vehicles. GM North America president Mark Reuss said that they will be taking every step to assure the public of GM’s commitment to the safety of the Volt.

?The agency advised GM on Friday that it would open a preliminary evaluation of Volt battery assemblies after NHTSA test results caused electrical fires up to three weeks after an initial vehicle New Car Assessment Program side pole crash test,? said GM in a statement.

?The Volt is a five-star safety car. Even though no customer has experienced in the real world what was identified in this latest testing of post-crash situations, we?re taking critical steps to ensure customer satisfaction and safety,? added Reuss. To keep customers satisfied, GM plans on allowing any Volt owner with a free GM vehicle loan until the issue is resolved.

?A vehicle loan program of this nature is well beyond the norm for a preliminary investigation, and it underlines our commitment to the vehicle and its owners,? assured Reuss. ?These steps are the right ones to take regardless of any immediate impact on our operations.?