Google is refunding Virus Shield customers

Posted Apr 21, 2014

A fake anti-virus application was uploaded to the Google Play Store called Virus Shield. The price was $3.99 for the software and the app quickly jumped in the rankings. Eventually the application was removed from the store once it was proved that the app was fraudulent.

Apparently more than 30,000 people bought the app, but Google has decided to refund people that bought the app and is giving a $5 Play Store credit that can be used for buying other content.

The creator of Virus Shield said that the app is legitimate and said that a version without virus protection was accidentally uploaded to the Play Store. The developer pulled the app from the Google Play Store before his account was blocked.

The developer said that a proper version of the app will be made available free of charge in the future. Here is an apology that Google sent out:


We?re reaching out to you because you recently purchased the ?Virus Shield? app on Google Play.

This app made the false claim that it provided one-click virus protection; in reality, it did not.

Google Play?s policies strictly prohibit false claims like these, and in light of this, we?re refunding you for your ?Virus Shield? purchase. You should see funds returned to your account within the next 14 days.

Additionally we?d like to offer you $5 promotional credit1, which can be used to purchase digital content on Google Play such as apps, games, books, music and movies.

Your credit redemption code is XXXXXXXXXXXXXXX. Click or tap here to redeem. For help redeeming, please visit our Help Center.

We?re sorry for any inconvenience this may have caused; rest assured that we?re always working to make Google Play better for our users.

Thank you,

Google Play Support