Helpshift is a company that launched last month to help improve customer service through. Helpshift’s flagship product is a mobile application and is the first embedded support desk for native apps.
Helpshift’s service captures device information from customers so that you can troubleshoot quickly. Helpshift has recently announced that they have raised $3.2 million in seed funding from True Ventures and Nexus Venture Partners.
Helpshift believes that an ideal customer service solution is not available for mobile devices, which leaves room for opportunity. The company said that 9 out of 10 major brands all have mobile apps, but they do not know how to perform great customer service with them.
Helpshift provides an SDK for developers to integrate into their apps to create a great experience. Customers will not even know what you are using a third-party service. App users that have questions can go to a help screen and instantly be on the Helpshift platform.
The phone specs of users can be sent to a company’s representative so that issues can be diagnosed. Helpshift even allows companies to see if customer support representatives are doing well. The Helpshift platform works on iOS, Android, HTML5, Titanium, and Phonegap.