Lora and Clay Wolph of Ohio bought an Acer notebook from Wal-Mart in April 2008. The notebook had 1GB of memory and claimed that this was enough memory to run Microsoft’s Windows Vista and still be fast enough to use. The Wolphs filed the lawsuit in federal court in San Francisco.
In the lawsuit, the couple claimed that the Aspire notebook “would not run properly” since they bought it. It would constantly freeze or crash when they tried to run the Vista Home Premium operating system. The Wolphs bought the Aspire 4520-5458 notebook for $586 and it included the 1GB of RAM, an Nvidia GeForce 610M graphics chip set.
To make the computer usable, the Wolphs had to spend another $157 to upgrade the RAM to 2GB. Acer technical support dismissed their problems earlier. Since the 1GB RAM was shared with the graphic chip set, that left less than 800MB of RAM to run Vista which is insufficient.
This was the first time I’ve heard of someone suing over slow Windows Vista performance. Earlier this month I wrote about how Damone Dickerson was suing Microsoft competitor Apple Inc. for slow 3G speeds on the iPhone.