Nest stops smoke alarm sales due to glitch

Posted Apr 4, 2014

Nest, the smart learning thermostat and smoke alarm company acquired by Google, has temporarily stopped selling the smoke alarm device because it can accidentally be turned off during an emergency. Nest CEO Tony Fadell announced the discovery in an open letter on the Nest website. You can wave your hand to turn off the Nest Protect Smoke and Carbon Monoxide alarm, but there are other things that can shut it off as well.

“This could delay an alarm going off if there was a real fire,” said Nest founder Tony Fadell.

Nest is doing a software update and is getting approval from the U.S., U.K., and Canadian safety regulators. This approval could take a few months. Nest is not going to sell its smoke alarm for a while. The company advised devise owners to disable the Nest Wave feature. Nest is soon going to shut down that feature on all of its customers devices connected to the Internet through WiFi.

Google acquired Nest Labs for $3.2 billion. Nest is offering a full refund to anyone that does not hook up their smoke detector to WiFi for an automatic update.