Netvibes Responds On Twitter Very Fast

Posted Mar 10, 2009

For the last 3 years, has been my homepage and I have had no regrets.  It is very rare that they ever go offline.  As a matter of fact, I’d say that their track record is very comparable to Google as a whole company.  Around 12:32PM, I sent out a Tweet from my personal Twitter account saying “Netvibes seems to be down.”  About two minutes later the company replied to me saying “@amitchowdhry we were slow earlier today but it should be back to full speed since one hour already.”

Netvibes isn’t following me on Twitter and I’m not following them, but regardless they replied very fast.  That is some of the best customer service I have seen so far.

Several days ago, Marshall Kirkpatrick wrote an article that “Netvibes Appears To Be Dying.”  I wholeheartedly disagree with him.  The company has had its fair share of downtime, but who hasn’t?  Cloud computing isn’t perfect yet, but I can honestly say that as long as Netvibes is around, it will always be my homepage.