NewVoiceMedia is a cloud contact center and call center solutions company that has raised $35 million in funding led by Bessemer Venture Partners. NewVoiceMedia is known for powering an online network that can deliver calls through existing telephone infrastructure. This is important because running call centers can be expensive and scaling is a challenge.
NewVoiceMedia can give businesses better visibility in their operations. The company offers tools for call monitoring and performance data.
?We expect to see a 20 million contact center seat market globally and upwards of 30% cloud penetration in the next five years, and we think that NewVoiceMedia will lead the charge,? stated Alex Ferrara, a partner at Bessemer Venture Partners.
NewVoiceMedia has raised a total of $61.3 million. The company’s products can also be integrated with the Salesforce.com Service Cloud and Sales Cloud.