Twitter Apologizes For Suspending Guy Adams’s Account

Posted Jul 31, 2012

Twitter has apologized for suspending Guy Adams, a journalist and writer for The Independent in the United Kingdom.  Adams is based in Los Angeles and he was suspended for tweeting the corporate e-mail address of Gary Zenkel, the president of NBC Olympics.  Twitter implied that they consider posting corporate e-mail addresses without permission is a violation of rules.

Twitter said that they made an error when its team working with NBC alerted the network’s staff about the tweet and told them it was in violation of Twitter’s rules.  The Twitter team encouraged NBC to report the violation.

“This behavior is not acceptable and undermines the trust our users have in us,” stated Twitter general counsel Alex Macgillivray in a blog post. “We should not and cannot be in the business of proactively monitoring and flagging content, no matter who the user is — whether a business partner, celebrity or friend.”

Twitter reinstated Adam’s Twitter account.  Macgillivray pointed out that Twitter does not actively monitor users’ accounts for violations.

“There are many individuals who may use their work email address for a variety of personal reasons — and they may not,” added Macgillivray. “Our Trust and Safety team does not have insight into the use of every user?s email address, and we need a policy that we can implement across all of our users in every instance.”