United Airlines recently removed a passenger from a flight for taking pictures. The passenger turned out to be a travel blogger that claims United wrongfully removed him from the plane. Matthew was scheduled on a United Airlines flight from Newark to Istanbul. As a travel blogger, part of his job is to monitor airline amenities. He took a picture of his seat in an attempt to showcase recent structural changes that were on the plane.
A flight attendant approached Matthew and told him not to take any photos as part of United’s regulations. The flight attendant referred to a passage from the airline’s Hemispheres magazine, which said that photography was prohibited. The excerpt from the magazine was taken from United’s Contract of Carriage that stated: “Unauthorized photography or audio or video recording of any airline personnel, aircraft equipment or procedures is always prohibited.”
Matthew stopped taking pictures, but he decided to explain what he does to the flight attendant: “I want you to understand why I was taking pictures. I hope you didn?t think I was a terrorist. Here is my business card [offering her one]. I write about United Airlines on an almost-daily basis and the folks at United in Chicago are even aware of my blog.”
The flight attendant accepted his explanation, but then he was approached by a Global Services representative that asked him to leave the plane. The representative said that the pilot was uncomfortable with Matthew staying on the flight. Matthew asked to speak with the captain and the captain confirmed that Matthew was asked to leave for refusing to follow instructions.
Supposedly the flight attendant told the captain that Matthew continued taking photos when asked to stop. Matthew said that he felt inconvenienced for being removed from the flight and said that he was humiliated. He claimed that the flight attendant was at fault for “lying” and creating a scene over a picture of an empty seat.
[Image Credit: UPGRD]