Verizon Communications Inc. (NYSE:VZ) found out that they charged 15 million customers for data network usage that should have been free. Now Verizon is refunding customers between $3 and $6. Some customers will receive bigger refunds.
Verizon Deputy General Counsel Mary Coyne said that the charges are being given back to customers past and present who did not have data plans. According to AllThingsD, the refunds total about $50 million.
Below is a statement from the company:
Verizon Wireless values our customer relationships and we always want to do the right thing for our customers.
In October and November, we are notifying about 15 million customers, through their regular bill messages, that we are applying credits to their accounts due to mistaken past data charges. We will mail former customers refund checks. In most cases, these credits are in the $2 to $6 range; some will receive larger credits or refunds.
As we reviewed customer accounts, we discovered that over the past several years approximately 15 million customers who did not have data plans were billed for data sessions on their phones that they did not initiate. These customers would normally have been billed at the standard rate of $1.99 per megabyte for any data they chose to access from their phones. The majority of the data sessions involved minor data exchanges caused by software built into their phones; others involved accessing the web, which should not have incurred charges. We have addressed these issues to avoid unintended data charges in the future.