WhatsApp founder apologizes for downtime

Posted Feb 23, 2014

Yesterday, WhatsApp experienced an outage for around 210 minutes. The outage took place between 11AM and 2:30PM PST. WhatsApp wrote a tweet saying that they had server issues. The timing was ironic because Facebook announced the $19 billion acquisition of WhatsApp this past week. 

There were jokes around Twitter that WhatsApp went down because the founders went on vacation and that there was a party in the server room. When users opened WhatsApp, it appeared to be stuck and showed an alert saying “Connecting?”

Below are some of the tweets:

“It has been our longest and biggest outage in years and affected all of our users,” stated Koum in an interview with The Verge. The issue was a faulty network router, which led to a cascading failure that ended up affecting WhatsApp servers. Koum said that they are taking new measures with their service providers to protect against future downtime to make sure “it will not happen again.”