Virtual Care Provider Doctor On Demand Raises $75 Million

By Amit Chowdhry ● Jul 9, 2020
  • Doctor On Demand — one of the nation’s leading virtual care providers — announced that it has raised $75 million

Doctor On Demand — one of the nation’s leading virtual care providers — announced that it has raised $75 million in Series D funding led by General Atlantic with participation from existing investors. This round of funding will be used to accelerate Doctor On Demand’s investments in growth and further expand access to comprehensive virtual care for patients nationwide.

Doctor On Demand saw accelerated momentum in the first half of 2020 with the COVID-19 pandemic driving increased demand for the company’s integrated medical and behavioral health services. And the company more than doubled its covered lives in the past six months thus propelling Doctor On Demand to its 3 millionth virtual visit.

In response to the public health emergency, Doctor On Demand mobilized quickly to roll out its critical virtual medical services to 33 million Medicare Part B beneficiaries across all 50 states, just weeks after the Centers for Medicare and Medicaid Services (CMS) expanded coverage to allow for the reimbursement of telemedicine visits for this high-risk patient population.

As COVID-19 has driven a sharp increase in utilization of Doctor On Demand’s urgent care and behavioral health services, more than half of the company’s 2020 future growth is focused on the continued expansion of its Virtual Primary Care offering. And this service enables health plans and employers to deliver cost-efficient, comprehensive virtual care inclusive of integrated behavioral health, 24/7 everyday & urgent care, and chronic care management to their populations while reducing costs.

With more than 98 million covered lives and a 4.9/5 patient satisfaction rating, Doctor On Demand is the preferred virtual care provider of consumers, health plans, and employers. And the company’s unmatched technology platform and clinical model of fully employed providers gives patients a continuum of care and the ability to build trusted, and personal relationships with their providers.

Key Quotes:

“COVID-19 awakened the industry to the benefits of virtual care as a means to reach all patient populations, and at the same time, demonstrated the high quality of care that can be delivered in a virtual-first setting. Doctor On Demand will remain dedicated to delivering high-quality, compassionate care to our patients, and innovative, cost-effective solutions to our partners as we continue to expand access and launch new capabilities.”

-Hill Ferguson, CEO of Doctor On Demand

“Doctor On Demand is a virtual care pioneer in both video-based consults and virtual primary care, with a differentiated clinical model and behavioral health offering that allows the company to efficiently scale and provide value to patients, providers, and payers alike. We believe virtual care has reached an inflection point, with significantly increased adoption levels, and that Doctor On Demand is well-positioned to capture the sustained growth of the broader industry. We are thrilled to invest in Doctor On Demand’s continued innovation and partner with Hill and the management team as they help shape the future of healthcare delivery.”

-Robbert Vorhoff, Managing Director and Global Head of Healthcare at General Atlantic

“In April 2019, Humana and Doctor On Demand launched On Hand, a first-of-its-kind health plan that centered on comprehensive virtual primary care. This new plan design represented a paradigm shift in healthcare, and demonstrated that our members can and will build long-term relationships with primary care providers and care teams in a virtual-first care setting.”

-Chris Hunter, Segment President, Group and Military Business at Humana

“Even before the pandemic, we recognized the importance of providing integrated, virtual medical and emotional health care for our associates. Our early decision to partner with Doctor On Demand helped us respond quickly as the crisis hit, allowing us to immediately meet the care needs of our associates and their families where and when they need it.”

-Adam Stavisky, SVP, US Benefits at Walmart