- Next-generation knowledge management system KMS Lighthouse announced it has officially launched on Salesforce AppExchange
KMS Lighthouse — a next-generation knowledge management system — has announced it has officially launched on Salesforce AppExchange. And KMS Lighthouse is known for presenting businesses with a measurable differentiator as it improves user experiences with faster response rates, step-by-step agent assistance, shorter call times, and accelerated agent training. Plus this integration boosts agents’ productivity and brings consistency to enterprise omnichannel responses across websites, chat sessions, Alexa/Google home bots, etc.
“We are pleased that KMS Lighthouse now improves every interaction for users by providing useful, relevant content in seconds. KMS Lighthouse expedites call resolutions and training times for all enterprise customers,” said KMS Lighthouse CEO Sagi Eliyahu. “We are excited to expand user experiences for customers with on-the-spot access to exact answers. KMS Lighthouse offers a single source enterprise knowledge base, a synergistic match for users. Lighthouse can cut training time in half.”
The KMS Lighthouse app integration provides access to articles and decision-tree based flows for agent support in complex discussions — which guides them automatically to pull the right answer. And once agents or employees have Salesforce open, they can click through a widget to open Lighthouse knowledge source for articles, product specifications, pricing plans, company or account details. Plus KMS Lighthouse’s patent-published GetAnswer technology allows customers to search and retrieve the correct answer instantly based on the company knowledge articles.
“KMS Lighthouse is a welcome addition to AppExchange, as they power digital transformation for customers by creating better user experiences by surfacing s consistent answers across devices,” added Woodson Martin, EVP and GM of AppExchange at Salesforce. “AppExchange is constantly evolving to enable our partners to build cutting-edge solutions to drive customer success.”
