Primary Care Operations Infrastructure Company Pair Team Raises $2.7 Million 

By Dan Anderson ● Dec 11, 2020
  • Pair Team — a primary care operations infrastructure company — announced that it has raised $2.7 million in a seed round of funding by Kleiner Perkins, Craft Ventures, and Y Combinator. These are the details.

Pair Team — a primary care operations infrastructure company — announced that it has raised $2.7 million in a seed round of funding by Kleiner Perkins, Craft Ventures, and Y Combinator along with other prominent funds. Launched in 2019, Pair is an end-to-end operations platform for primary care, backed by Pair’s own care team. And for patients, Pair provides a digital front door and helps them navigate healthcare. For practices, Pair is monitoring patient data to trigger automated workflows to ensure critical visits get scheduled and care gaps are addressed. And despite COVID and patient’s avoidance of medical offices and care, Pair’s wrap-around operations technology and care team tripled the rate of preventative care visits and are on track to increase clinical revenue by 15% by end of year through quality incentives alone.

Pair Team founders Neil Batlivala and Cassie Choi, RN has experienced how critical a high functioning administrative team is to provide high-quality primary care by building out operations together at leading tech-enabled practices of Forward and Circle Medical. And the majority of healthcare is local and fragmented, and no solutions were built to enable existing clinics. Pair came out of that need, and provides a simple yet comprehensive solution that covers the front, mid, and back-office. Plus their automation — along with a human-in-the-loop approach — provides end-to-end operations of patient outreach, scheduling, e-forms, care gap reports, record requests, referrals, lab coordination, etc., to offload the traditional job functions of the front desk and medical assistants.

And to date, Pair manages care for thousands of Medicaid patients in southern California and has closed hundreds of care gaps with their remote care team.


“Primary care is systematically and chronically under-resourced. Pair Team ensures patients receive the very best practices in health care — from annual checkups, follow ups after hospital discharge, and preventative care screenings. We not only monitor patient data, but we go further to operationalize it with automation and our care team.”

— Neil Batlivala, CEO and co-founder of Pair Team

“Primary care needs solutions to address core problems of shrinking margins and better management of total care costs. Re-thinking how work gets done in a clinic is one way to do it, and Cassie and Neil are the right duo to tackle this.” 

— Mamoon Hamid, general partner at Kleiner Perkins and board member of Slack and Modern Health

“Population health management places an enormous burden on primary care providers. As healthcare becomes more complex, primary care groups will need additional support through technology and services to manage the influx of data from patients, fellow providers, and health plans. Large medical groups like One Medical have the engineering resources to invest in operational workflow tools that ease the work of population health for individual providers, and Pair Team brings that tech-enabled support to practices across the country.”

— Paul Cohen, former VP of Strategy at One Medical