- Stella Connect, a rapidly growing disruptive provider of Customer Experience and Contact Center quality management solutions, announced it hired Dave R. Taylor as CMO and Julie Li as VP of People
Stella Connect — a rapidly growing disruptive provider of Customer Experience and Contact Center quality management solutions — announced it hired Dave R. Taylor as Chief Marketing Officer (CMO) and Julie Li as Vice President of People. Some of the brands using Stella Connect include Williams-Sonoma, ESPN, Earnin and hundreds more across a number of industries.
Taylor comes from a five-year run as CMO of channel software provider Impartner. And Li has experience in managing talent and diversity as she spent four years as Vice President at Citi and two years at HR software company Namely.
Li is an alum of Harvard Business School (MBA) and Cornell (BS). And she plans to prioritize diversity and individual employee success throughout her tenure at Stella.
“Stella Connect was built to reimagine the customer experience. With a focus on agent growth and customer feedback, clients such as Williams-Sonoma, Walmart, Postmates, Warby Parker and hundreds more have seen drastic improvements in frontline team performance and customer satisfaction,” said Stella Connect CEO and co-founder Jordy Leiser. “With the addition of Dave’s SaaS marketing and leadership experience, and Julie’s focus on recruiting, talent development, and engagement, we’re well-positioned to transform customer interactions at an accelerated pace. These two industry leaders come to Stella with rich backgrounds at successful companies. We’re very fortunate to have them.”
As CMO, Taylor is going to be responsible for leading the strategy, planning, and development of Stella’s global marketing initiatives. And Taylor intends to continue to build a worldwide marketing organization positioned to support the company through its accelerating growth. Taylor has more than 30 years of marketing and sales experience in the CMO role.
Li is going to focus on recruiting and developing top talent to support the rapid growth of the business and build scalable people programs and processes that power Stella’s diverse workforce. And in her first months, Li plans to focus on enabling seamless collaboration and accelerated career growth for an increasingly distributed workforce.
