Faye, a global software strategy, deployment, integration, and management consultancy serving mid-market and enterprise organizations, has acquired CRM Science, an award-winning Salesforce and Agentforce partner and five-time winner of the Salesforce Partner Innovation Award.
The acquisition expands Faye’s Salesforce capabilities and strengthens its Agentforce AI and automation offerings. By adding CRM Science’s deep Salesforce specialization, Faye aims to better support clients navigating complex, multi-platform software environments that require seamless integration across CRM, customer experience, marketing automation, and ERP systems.
All CRM Science clients and team members will join Faye. They will gain access to Faye’s broader suite of software optimization services, global support infrastructure, and cross-platform expertise spanning Salesforce, SugarCRM, Zendesk, Intercom, HubSpot, and other enterprise platforms.
This transaction marks Faye’s 12th strategic acquisition in 10 years, underscoring its focus on growth and building a comprehensive portfolio of sales, service, and marketing solutions.
The combined organization is positioned to deliver enhanced value to organizations that rely on Salesforce as a core system and to integrate with other mission-critical tools. Faye’s experience in cross-platform integration, paired with CRM Science’s Agentforce and AI automation capabilities, is expected to help clients drive greater productivity and extract more value from their technology investments.
CRM Science’s expertise in Agentforce implementation and AI-driven automation further bolsters Faye’s ability to support mid-market and enterprise companies seeking to scale AI initiatives and improve operational efficiency.
KEY QUOTES:
“We’re incredibly excited to bring the Faye and CRM Science teams together. Not only does this expand our capabilities and expertise with Salesforce, but it also grows our ability to deliver AI and automation solutions to the mid-market. I’m especially thrilled as well, because the Faye and CRM Science teams are also perfect match in terms of values and our focus on taking care of our clients.”
David Faye, CEO of Faye
“Joining Faye was the clear next step for our team and our clients. Faye’s platform gives us the resources to tackle bigger challenges and deliver more comprehensive solutions. For our clients, this means they’re getting the best of both worlds with the personalized attention they’re used to, backed by Faye’s global presence and innovative approach to software optimization.”
Ami Assayag, CEO of CRM Science
