Kosmos, an operational intelligence company focused on helping enterprise support and engineering teams reduce investigation costs and resolve incidents faster, announced its commercial launch alongside a $5 million seed funding round led by Norwest.
The new capital will be used to accelerate product development and market education as the Chicago-based company expands adoption of its AI-native Operational Intelligence platform. The platform is designed to correlate signals across enterprise systems, including Jira, Salesforce, GitHub, ServiceNow, Datadog, Grafana, and Splunk, helping teams identify root causes faster and reduce the time spent investigating service disruptions.
According to the company, enterprise organizations continue to face significant costs associated with service outages and incident investigations. While observability and IT service management tools have become widespread, support and engineering teams often spend substantial time manually piecing together information from disconnected systems. Kosmos aims to address this challenge by connecting customer cases, code changes, and service incidents into a unified view that surfaces structured root-cause intelligence.
Founded by CEO Sanjay Gidwani, Kosmos was built from firsthand experience managing enterprise delivery operations over the past two decades. Gidwani observed that organizations frequently rely on senior engineers and support leaders to investigate incidents across multiple systems, creating inefficiencies and recurring operational challenges.
The company says its platform uses a human-in-the-loop approach where machine-generated correlations are reviewed and confirmed by users, allowing the system to continuously improve over time. By identifying likely root causes more quickly, Kosmos aims to help organizations reduce mean time to resolution and prevent repeat incidents.
Several customers and partners have already adopted the platform. Among them are PSIgnite and Tribble, whose executives cited reduced investigation time and fewer workflow interruptions as key benefits. The company has also joined the Salesforce partner ecosystem, receiving support from executives within the broader Salesforce community.
Norwest Partner Scott Beechuk said the firm’s investment was driven by the large market opportunity and Kosmos’ ability to address longstanding challenges facing enterprise support organizations.
Kosmos is available immediately and is offering organizations an Investigation Cost Audit to assess operational inefficiencies related to incident management.
KEY QUOTES:
“Most escalations are not random. They are signals that were disconnected or missed. Kosmos correlates those signals automatically so teams can resolve faster, with evidence they can trust, instead of piecing together what happened manually across four different tools.
It’s always the top players, the people you can least afford to pull away from everything else. And yet they’re stuck chasing down information across disconnected systems because no one can clearly see what actually happened. That always struck me as a solvable problem.”
Sanjay Gidwani, Founder and CEO, Kosmos
“The slowest part of fixing anything in production is finding where the problem actually lives. The hunt eats hours, wears the team down, and never shows up on any report. Kosmos compresses that part, so our engineers spend more of their week building product.”
Jon Flaherty, CEO, PSIgnite
“As an AI-native company, we’re always looking at what slows us down, and it usually isn’t the technology. The real drag is interruptions: pulling someone out of deep work to determine what happened across different platforms and stitch it together for engineering. That’s not just time lost; it’s momentum lost. What made Kosmos different is that they never asked us to reshape how we operate. They met us where we are, and that flexibility made it clear this is a team we can actually grow with.”
Cesar Sanchez, Chief Operating Officer, Tribble
“Salesforce customers generate enormous amounts of data across cases, changes, and incidents, and the teams supporting them deserve tools that make sense of it in real time. Kosmos connects that data in a way that gives support and engineering teams the context they need to move faster and protect the customer experience. We’re excited to welcome them to the Salesforce partner ecosystem.”
Dan Darcy, Chief Customer Officer, Qualified From Salesforce
“Enterprise support teams have long been stuck navigating fragmented signals and recurring incidents. With decades of experience facing these challenges, Sanjay recognized early that modern AI could finally make sense of those signals in a practical, operational way. Kosmos has the potential to redefine how organizations detect and resolve these operational issues.”
Scott Beechuk, Partner, Norwest
