15below, a leader in automated passenger communications, acquired Airport AI, a conversational AI platform for airports, to unify air travel communications. The integration aims to bridge communication, data, and customer service gaps, improving the passenger experience with real-time, accurate updates.
When integrated, airports will better serve passengers, enhance service, and cut costs via self-service. Airlines will provide more conversational, contextual interactions to boost service and loyalty, with passengers getting timely updates at every stage.
This acquisition will expand Airport AI’s global growth, leveraging 15below’s resources to scale beyond its 80+ airports and broaden AI applications.
Despite close airline-airport operations, their systems often lack coordination, causing inconsistencies and frustration, especially during delays and cancellations.
In 2025, thousands of flights were disrupted, resulting in delays for approximately 46 million passengers. Consistent messaging by 15below and Airport AI reduces confusion and empowers passengers with proactive, two-way communication. Airport AI, serving over 80 airports primarily in Europe, offers a two-way AI SaaS platform, achieving high satisfaction and 97% automated interactions in 2024, which cuts costs and improves service.
Acquiring Airport AI moves 15below closer to offering a comprehensive passenger engagement platform, combining automation, personalization, and AI to connect airlines and airports through real-time communication.
KEY QUOTES:
“We really admire Airport AI’s unique technology and their vision for transforming passenger communications, which aligns perfectly with our commitment to delivering a seamless travel experience. This partnership brings together two market leaders with deep expertise across airline and airport systems and passenger engagement, creating a powerful force for positive change across the travel industry.”
“By combining our strengths, we are in a unique position to drive smarter, more connected journeys for passengers while helping airlines and airports work more efficiently together. We know how much potential this has to benefit the whole aviation industry, and we’re excited to lead this next chapter of intelligent, personalised travel.”
Nicholas Key, CEO of 15below
“Our partnership with 15below marks a major milestone, not just for Airport AI, but for the entire aviation ecosystem. For too long, airports and airlines have operated in silos when it comes to engaging with passengers. By combining our expertise in AI-driven passenger communication with 15below’s deep integration across airline systems, we’re building the foundation for a future where airports and airlines collaborate seamlessly to deliver smarter services, improve operational efficiency and make travel less stressful for millions of people around the world.”
Pierre Cuquemelle, CEO of Airport AI
