ABB has extended its long-standing Digital Workplace Services agreement with Wipro, continuing a multi-year relationship supporting ABB’s global operations. Financial terms and the duration of the renewed agreement were not disclosed.
Under the renewed engagement, Wipro will continue providing end-to-end AI-enabled workplace services while introducing additional automation, AI-powered support, and workplace modernization capabilities.
The engagement uses Wipro Intelligence, the company’s unified suite of AI platforms and solutions, along with Wipro AI Live Workspace and its Digital Workplace Services offerings.
The services will be operationalized through WINGS, Wipro’s AI-powered operations delivery platform, while SmartOps will provide AIOps capabilities intended to create more autonomous and predictive workplace services.
Planned capabilities include generative AI-powered self-service, virtual agents, automated remediation, and AI-assisted dispatch.
Wipro will also use telemetry and usage insights to optimize device lifecycle management and strengthen endpoint security operations while supporting ABB’s broader digital transformation and sustainability objectives.
The expanded engagement continues a relationship between the companies that has developed over multiple years and reinforces Wipro’s presence in industrial and manufacturing technology services.
Wipro noted that the deal had previously been included in its April 16, 2026 financial results announcement for the quarter and year ended March 31, 2026.
KEY QUOTES:
“As ABB operates at global scale with a highly diverse workforce, the reliability, security, and user experience of our digital workplace are critical. Wipro’s ability to deliver standardized services while remaining responsive to local needs will help us drive higher productivity, improve employee satisfaction, and support our long term digital and sustainability ambitions.”
Ana Jauregui, Head of Consumer Experience at ABB
“ABB and Wipro share a relationship that has grown over many years, anchored in trust, collaboration, and a common ambition to drive meaningful business outcomes. ABB’s continued confidence in Wipro reflects the strength of this enduring partnership and our shared commitment to innovation. As AI becomes a defining force in the future of work, we are bringing together our expertise and AI-led Digital Workplace capabilities to help ABB create a more intelligent, automated, resilient, and employee-centric workplace experience for colleagues across the globe.”
Madhavan R, Managing Director and Country Head of Switzerland at Wipro Limited
