Accenture has reached an agreement to acquire NeuraFlash, a well-respected consulting company that specializes in Salesforce and generative AI solutions for sales, service, and field operations. This acquisition will enhance Accenture’s capabilities in Salesforce generative AI and managed services, while expanding its presence in mid-market industries worldwide.
NeuraFlash has a proven track record, having successfully completed over 1,000 implementations for more than 400 clients worldwide. With this acquisition, around 510 talented professionals, armed with more than 2,000 certifications, will join Accenture’s Salesforce Business Group. This expansion will primarily strengthen Accenture’s operations in North America, with new resources also in Colombia and India. By combining Accenture’s technology expertise and industry insights with NeuraFlash’s strengths in generative AI and tailored solutions, clients will be able to roll out and scale intelligent systems much more quickly.
Beyond its in-depth experience with Salesforce and Agentforce, NeuraFlash also possesses strong capabilities in Amazon Web Services (AWS), which enable the creation of personalized customer experiences utilizing machine learning and generative AI in contact centers.
Based in Burlington, Massachusetts, NeuraFlash is dedicated to harnessing generative AI to streamline complex business processes, enhance agent programs, improve analytics, manage organizational change, and provide ongoing support that enables companies across various industries to utilize new technologies like Salesforce Agentforce effectively. Since its founding in 2016, NeuraFlash has built a solid reputation for implementing generative AI solutions across digital and voice channels, transforming service and sales operations, and enhancing field service.
The acquisition is still subject to standard closing conditions, which include obtaining the necessary antitrust approvals. Specific financial details of the transaction have not been disclosed.
KEY QUOTES:
“This acquisition will significantly enhance our agentic AI capabilities and allow us to better serve the mid-market, in direct alignment with Salesforce’s strategic direction. By integrating NeuraFlash’s expertise, we aim to help accelerate enterprise AI adoption and drive innovation for clients across industries.”
Stephanie Sadowski, senior managing director and Salesforce Business Group global lead for Accenture
“Since our inception, our team has been dedicated to delivering exceptional business outcomes for our customers and partners with gen AI-powered solutions across sales, service, and field service operations. Joining forces with Accenture will help us continue to scale, amplify our impact globally, and expand our gen AI capabilities to create new, exciting avenues for innovation with our customers and our incredible people.”
T. Brett Chisholm, CEO and co-founder, NeuraFlash
