ADP introduced a new set of “ADP Assist” AI agents designed to help organizations reduce friction across HR and payroll processes, improve decision-making, and cut down on manual work across the employee lifecycle. The company said the agents are designed to think, plan, and act with human oversight, combining automation with ADP’s longstanding workforce expertise.
The new agents are positioned as persona-based tools tailored to distinct user groups, including employees, managers, HR teams, and payroll practitioners. ADP is pitching the approach as different from general-purpose AI by grounding responses and actions in its proprietary workforce insights, as well as the security, governance, and compliance expectations that enterprise HR and payroll workflows demand.
ADP said the agents run on its global data platform, which the company describes as spanning 1.1 million clients across 140 countries and territories and covering 42 million wage earners worldwide. The company framed that scale as a foundation for more relevant recommendations and more actionable workforce intelligence, while emphasizing design principles meant to keep humans at the center so AI amplifies culture, creativity, and connection at work rather than replacing it.
Across payroll operations, ADP said its agents can automatically flag payroll variances, help audit for anomalies, and suggest remediations that users can review and approve. On the tax side, ADP described agents that identify missing or incomplete tax IDs across state and local jurisdictions and guide clients through registration steps to reduce delays and compliance risk.
For HR teams, ADP said the agents can generate personalized answers to common employee questions based on an organization’s handbooks and policies, helping shift routine inquiries away from help desks. The company also highlighted analytics agents that can create, run, and analyze custom reports and visualizations through simple chat-style prompts, producing dashboards and presentation-ready workforce reports from employee-level data.
ADP also highlighted natural-language talent actions, describing workflows in which a user can initiate tasks such as a promotion by typing a request and receive real-time responses and guided next steps, reducing time spent navigating HR systems.
KEY QUOTES
“As we continue to build an AI-augmented workforce, we firmly believe it is imperative to keep people at the center. We know that work is deeply personal and our AI solutions are designed with a human-centric approach that enhances the value and meaningful connection we derive from our work.”
Maria Black, President and CEO, ADP
“At ADP, we’re not just building AI. We’re reimagining the way work gets done, with purpose. By being purposeful in how we apply AI to address real client challenges, we’re creating AI that doesn’t just automate tasks but empowers and accelerates people at work and moves them closer to what they love doing. Our persona-based AI agents are designed for people, helping employees, managers, HR and payroll practitioners all succeed in their unique roles through tailored, intelligent support learned from over 75 years of multi-generational workforce data and expertise.”
Sreeni Kutam, President of Global Product and Innovation, ADP
“ADP’s data advantage enables higher-quality insights, stronger predictive capabilities and more relevant recommendations than AI solutions built on generic datasets. With their vast view into the global workforce, they can build solutions that truly understand how people work and the challenges they face.”
Holger Mueller, Vice President and Principal Analyst, Constellation Research, Inc.
