- Aircall, a cloud-based voice platform that helps companies across the globe manage millions of customer support and sales calls every day, announced it raised $65 million
Aircall — a cloud-based voice platform that helps companies across the globe manage millions of customer support and sales calls every day — announced it has raised $65 million in Series C funding led by DTCP with participation from new investors Swisscom Ventures and Adams Street as well as all existing investors including eFounders, Draper Esprit, Balderton Capital, and NextWorld.
Including this round of funding, the company has raised over $100 million. And this funding round provides further validation from the investor community that today’s business tools are due for advancements and the market is poised for much more growth.
“This critical need for more efficient, human conversations — be it with customers, prospects, candidates, or colleagues — is playing out in real-time and with greater urgency than ever before,” said Olivier Pailhès, co-founder and CEO of Aircall. “Our focus has always been to empower our clients to provide memorable, ‘wow’ moments for their customers. With this latest round, we’re using the funds to double down on our platform to provide a richer voice app ecosystem for our customers, while also broadening our global expansion and deepening our reach with resellers and master agents around the world.”
Aircall saw tremendous growth in the last year. And with the surge in remote work due to the COVID-19 pandemic, Aircall’s mission to seamlessly connect even the most distant teams with their customers and prospects has become increasingly essential. And the company has helped thousands of new and existing customers quickly transition teams to a fully remote workforce. This has been done by Aircall’s ease of use and dynamic app ecosystem catered to SMBs thus giving them the flexibility they need to boost productivity and grow faster.
“We’ve yet to see another company like Aircall that’s bringing such ease of use, flexibility, and seamless integration into the traditionally complex world of telephony,” added Thomas Preuss, Partner at DTCP. “They’ve done a brilliant job helping companies modernize their tech stacks, and we’re excited to collaborate with Olivier and the team as they usher in a new, modern era for today’s businesses.”
Aircall is known as being the phone system for modern business. And the company’s technology integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using.
“The challenges of recent months have highlighted the existing trend towards remote and distributed working. In this world, conversations are vital and continuity of communications is critical,” explained Stuart Chapman, COO of Draper Esprit. “Combine this with the essential importance of cloud infrastructure and you have applications that also offer agility. Aircall has redefined the customer experience through its flexible and open platform, as it accelerates its growth, we’re excited to see businesses all over the world discover the incredible value of Aircall.”
