Aircall announced the acquisition of Vogent, an AI voice agent company, to strengthen the technology behind Aircall’s AI Voice Agent platform for business communications.
The acquisition adds specialized voice AI capabilities to Aircall’s platform, including advanced speech models, conversational turn-taking, interruption handling, conversational flow routing, custom voice models, and latency management technologies.
Aircall said the transaction is intended to improve the reliability and production performance of AI-powered voice agents used in customer communication workflows. The company noted that voice interactions require more complex real-time conversational handling than chat or email-based AI systems, particularly around timing, interruptions, and seamless escalation to human agents.
With the addition of Vogent’s technology, Aircall said businesses will be able to deploy AI voice agents through the company’s communications platform without requiring specialized technical expertise. The platform is designed to automate repetitive inbound calls, support customer qualification workflows, improve call containment, and enable transitions to human support teams when necessary.
Vogent’s San Francisco-based team will join Aircall as the company continues expanding its U.S. presence across San Francisco, Seattle, and New York while maintaining its European operations.
Aircall currently serves more than 22,000 businesses globally through its AI-powered communications platform supporting voice, SMS, WhatsApp, and AI Voice Agent workflows integrated across more than 250 business software applications.
Vogent focuses on AI voice agent infrastructure and technologies designed to improve automated phone conversation performance in production environments.
KEY QUOTES:
“Aircall has always focused on helping teams have better conversations with customers. Our AI Voice Agent helps businesses automate high-volume interactions on the communications platform they trust for voice. With Vogent, we are taking the next step: deepening the AI stack behind that experience with more technology and expertise across voice activity detection, conversational flow routing, custom voice models, and continuous refinement. That is where voice AI becomes truly valuable – not when it is added as a feature by a generalist CX platform, but when it is built by a company that understands voice at its core.”
Scott Chancellor, CEO, Aircall
“At Vogent, we’ve had one focus: building the most advanced voice AI pipeline on the market. That means custom models throughout the stack, from the voices themselves to turn detection, interruption handling, and latency management, because those are the things that separate a demo from something you can trust on a real customer call. That focus has powered millions of dials for businesses across industries.”
Vignesh Varadarajan, CTO, Vogent
“When we started talking to Aircall, the fit was clear. They had already built a strong AI Voice Agent on top of a platform trusted by 22,000 businesses, and bringing our technology and customers to that platform means the pipeline we’ve spent years refining can now reach businesses at a scale we couldn’t have built toward alone.”
Jagath Vytheeswaran, CEO, Vogent
