Amazon has unveiled a series of new AI and robotics systems designed to improve safety, efficiency, and delivery speed across its global operations network. The company’s latest advancements, including the Blue Jay robotics platform, Project Eluna AI model, smart delivery glasses, and virtual reality training programs, aim to empower employees, enhance customer experience, and advance Amazon’s sustainability goals.
According to Amazon, these technologies were developed with front-line employees in mind, reducing repetitive work while helping teams operate more safely and efficiently. The company emphasized that its ongoing investments in automation and artificial intelligence are not about replacing workers but equipping them with tools that elevate productivity and safety.
The new Blue Jay system, currently being tested in South Carolina, is a next-generation robotics platform capable of performing multiple warehouse tasks—picking, stowing, and consolidating—simultaneously. By combining three separate processes into one, Blue Jay increases efficiency and allows employees to shift from repetitive labor to more complex roles such as quality assurance and problem-solving.
Project Eluna, an agentic AI model, brings advanced decision-making support to Amazon’s fulfillment centers. By analyzing both real-time and historical operational data, it provides insights in natural language to help staff anticipate bottlenecks, improve sortation, and plan ergonomic employee rotations. Currently deployed in a Tennessee fulfillment center for the holiday season, the system allows operators to spend less time on dashboards and more time managing teams, improving both speed and safety.
Amazon is also testing smart delivery glasses designed to streamline the work of its delivery drivers. The wearable device displays critical information—such as navigation and proof-of-delivery tools—directly within the driver’s field of view, reducing the need to handle mobile devices. Developed with feedback from hundreds of Delivery Associates, the glasses leverage computer vision to detect hazards like uneven walkways or pets, enhancing safety while maintaining efficiency.
Training for delivery drivers is evolving through Amazon’s Integrated Last Mile Driver Academies (iLMDA), where immersive virtual reality modules simulate real-world driving challenges. Over 300,000 drivers have completed VR training since its launch in 2022. The latest enhancement, the Enhanced Vehicle Operation Learning Virtual Experience (EVOLVE), offers real-time driving feedback and has already trained more than 6,000 new drivers across facilities in Colorado, Maryland, and Florida. Amazon expects 40 delivery stations to offer the program by the end of 2026.
The company’s push for faster delivery continues, with record-breaking fulfillment speeds expected in 2025. Amazon has invested $4 billion to expand its rural delivery network, tripling reach by 2026 and extending Same-Day and Next-Day service to more communities. Its AI-powered demand prediction system now places inventory closer to customers, while Amazon Pharmacy has expanded same-day delivery of prescription medications to major U.S. cities, including New York, Los Angeles, and Seattle.
Sustainability remains a key pillar of Amazon’s innovation strategy. The company has extended its free home food delivery program with food banks through 2028, providing over 60 million meals since 2020. Its AI-driven Packaging Decision Engine has helped eliminate 4.2 million metric tons of packaging waste since 2015, while “Project P.I.” uses machine learning to detect product defects before shipping to minimize returns and reduce waste.
In energy and environmental stewardship, Amazon is investing in next-generation nuclear power through its partnership with X-energy, which aims to generate enough clean energy to power 3.8 million U.S. homes annually by 2039. It is also advancing water conservation through recycled cooling systems in its data centers and supporting over 30 water replenishment projects worldwide.
Amazon said these new technologies represent more than operational efficiency—they demonstrate how AI and robotics can drive progress for customers, employees, and the planet simultaneously.
KEY QUOTES:
“Our latest innovations are great examples of how we’re using AI and robotics to create an even better experience for our employees and customers. The goal is to make technology the most practical, the most powerful tool it can be—so that work becomes safer, smarter, and more rewarding.”
“The real headline isn’t about robots. It’s about people—and the future of work we’re building together.”
Tye Brady, chief technologist for Amazon Robotics
