AmplifAI, a leading innovator in AI-based platforms designed to transform how enterprises manage their contact centers, has closed a Series B funding round and secured a credit facility totaling $33.7 million. This investment was led by CVS Health Ventures, with continued support from existing investors LiveOak Ventures and Dallas Venture Partners. The new capital will play a crucial role in accelerating AmplifAI’s overarching mission: to seamlessly integrate the performance of human agents and AI agents, ultimately delivering an unparalleled customer experience at a grand scale.
In today’s competitive landscape, contact centers face increasing pressure to reduce operational costs while simultaneously enhancing customer loyalty, improving retention rates, and boosting sales. AmplifAI is addressing these challenges head-on by fundamentally reimagining the contact center through an AI-first strategy. Their sophisticated platform empowers human agents to focus on complex, high-value interactions that require a nuanced approach, while AI agents efficiently and smoothly handle routine customer contacts. By bringing together the performance of both human and artificial intelligence within a single, unified platform, AmplifAI enables the transformation of customer conversations and streamlines workflows across every level of the contact center operation. This innovative approach consistently leads to greater efficiency, fosters empathy in interactions, and delivers precise, measurable results that impact the bottom line.
The core of AmplifAI’s platform lies in its ability to unify a wide array of data sources. This includes customer surveys, voice recordings, chat logs, and chatbot conversations, all integrated with key metrics, behavioral data, identified contact reasons, and systemic product or process issues. By applying cutting-edge generative AI technologies to this rich, multi-channel data, AmplifAI goes beyond simply identifying hidden customer pain points. It actively generates real-time coaching insights for agents, optimizes workflows to improve performance, and triggers automated actions that enhance the customer experience. This comprehensive methodology effectively reduces friction in customer interactions, strengthens brand loyalty, and consistently drives measurable business outcomes for its partners.
Since its inception in 2018, AmplifAI has forged strong partnerships with prominent brands across a diverse range of sectors, including retail, healthcare, financial services, and technology. These collaborations have consistently yielded impressive and measurable results. For example, AmplifAI’s solutions have led to a 100% increase in sales conversion rates, a nearly 10% reduction in the cost per customer contact, and a significant improvement in resolution rates of over 20%. These achievements underscore AmplifAI’s profound impact on improving operational efficiency and enhancing customer satisfaction for its growing client base.
KEY QUOTES:
“AmplifAI’s capabilities are bringing greater consistency and effectiveness to call center operations by giving leaders clear insight into behaviors and practices that drive success. These insights enable organizations to identify skill gaps, tailor coaching to individual agents, and scale best practices across teams, meaningfully elevating the customer experience.”
Vijay Patel, CVS Health Ventures
“We are reimagining the contact center with human-centric AI—empowering people to be more effective while virtual agents reduce costs, together delivering an optimal customer experience. AmplifAI enables midmarket and Fortune 500 companies across healthcare, financial services, communications/technology, and retail to elevate performance and deliver best-in-class customer experiences.”
Sean Minter, CEO of AmplifAI
