Appian announced the launch of Connected Claims 2.0 – which is an AI-based solution designed to provide a unified claims workflow. Connected Claims 2.0 utilizes Appian’s Case Management Studio, AI agents, and data fabric to offer streamlined, data-driven, and AI-based automated processes.
Benefit for the industry: Driven by rapid digital transformation, the global insurance claims services processing market is projected to process hundreds of billions of dollars.
Connected Claims 2.0 is an AI-based solution designed to provide a unified claims workflow. And Connected Claims 2.0 supports insurers during this growth with a unified claims workflow that accelerates processing, enhances fraud detection, combats inconsistent handling and data management issues, and improves customer satisfaction.
Connected Claims 2.0 features: Connected Claims 2.0 offers a fully integrated, AI-based platform with customizable workflows and a superior user experience, featuring a single pane of glass, AI-powered data insights, real-time data access, and automated regulatory compliance management.
Appian’s Connected Claims solution features AI-based support to every adjuster, making it easier to manage the demands of a document-heavy claims environment. With features like data classification, document summarization, contextual chat, and next-best-action recommendations, AI accelerates work and enhances decision-making.
The next generation of the solution features the Appian AI Document Center, which enables users to train models to extract data from unstructured documents easily. This means faster intake and more accurate data capture, as well as seamless handoffs for tasks such as fraud detection and automated triage.
Over time, users would be able to achieve high accuracy and boost straight-through processing (STP) rates, freeing humans to focus only on the most complex cases. And the result is faster and smarter claims handling with reduced manual work.
Recognition: Utilized by companies like Aon, Canada Life, and Aviva, Appian has also been named a Leader in Everest Group’s AI-enabled Claims Management Systems for Property & Casualty (P&C) Insurance – Products PEAK Matrix Assessment 2025. And this assessment considered several factors, including each provider’s vision and strategy, technology capabilities, deployment flexibility, customer engagement models, support services, and overall value delivered.
Appian’s recognition as a Leader enhances its strength in embedding AI directly into processes. And this approach enables insurers to easily access powerful AI capabilities exactly when and where they’re needed with just a few clicks.
KEY QUOTES:
“Appian’s Connected Claims solution, built on its low-code platform, combines AI-driven document processing, seamless third-party integrations, and configurable accelerators to deliver rapid time-to-value for P&C insurers. Strong integration support across payment, risk, and fraud systems, coupled with proven success driving accelerated business value for insurers and high client satisfaction for implementation and support, underpins Appian’s position as a Leader in Everest Group’s AI-enabled Claims Management Systems PEAK Matrix Assessment 2025.”
Aurindum Mukherjee, Practice Director at Everest Group
“We are launching Appian Connected Claims 2.0 to meet the urgent need for speed and early value realization as the insurance industry tackles complexity. Our solution drives digital-first claims innovation, aligning with core admin cloud modernization for early value realization. It’s configurable, rapidly deployable, and leverages the latest powerful AI in Process to accelerate cycles, combat fraud, and personalize customer experiences. Connected Claims 2.0 empowers insurers to transform operations, balancing efficiency and accuracy with superior customer satisfaction, truly leading the evolution of claims management.”
Jake Sloan, Global Vice President of Insurance, Appian
