If you purchased an iPhone 8 between September 2017 and March 2018, then it might have a defective logic board. As a result, Apple launched the “iPhone 8 Logic Board Replacement Program.”
“Apple has determined that a very small percentage of iPhone 8 devices contain logic boards with a manufacturing defect. Affected devices may experience unexpected restarts, a frozen screen, or won’t turn on. Apple will repair eligible devices, free of charge,” wrote Apple in the support page. “Affected units were sold between September 2017 and March 2018 in Australia, China, Hong Kong, India, Japan, Macau, New Zealand, and the U.S.”
The iPhone 8 Logic Board Repair Program does not apply to the iPhone 8 Plus. To see if you are eligible, you will have to input your serial number on the iPhone 8 Logic Board Replacement Program website.
This replacement program will be in effect for three years after the first retail sale of the unit. Note that this does not extend the warranty of the iPhone 8. Affected customers should back up their iPhone to iTunes or to iCloud before taking it in. And if the iPhone 8 has damage that hinders the logic board repair such as a broken display, then this will have to be fixed first.
If you have an eligible device, then you should make any appointment at an Apple retail store or Apple Authorized Service Provider. And you can also set up a mail-in through Apple Support.
A small percentage of the iPhone 7 devices also had issues with the logic board as well. In September 2016, some iPhone 7 owners said that their devices were not able to reconnect to a cellular connection after Airplane Mode was switched off.
Apple set up a similar repair program as a result and said that it was due to a component that failed on the main logic board. And Apple had reimbursed customers who already paid to have the problem fixed.
