Centrical: Interview With Founder And CEO Gal Rimon About Workforce Orchestration System
By Amit Chowdhry ● Oct 8, 2026
Centrical is the AI Orchestration System for the hybrid frontline, where people and AI agents play as one team. Across sales, service, and operations, Centrical turns business goals into adaptive performance programs, building and running the KPIs, learning, coaching, simulations, and challenges needed to turn strategy into frontline behavior. The system connects these in one continuous loop, adjusting as performance and behavior change so organizations move from strategy to execution faster, while people remain in control of the decisions and judgment that matter. Pulse 2.0 interviewed Centrical Founder and CEO Gal Rimon to learn more about the company’s origins, its approach to frontline performance, and how agentic AI is changing workforce management.