Assort Health, which is a specialty-specific AI platform for managing patient phone calls, announced a new round of institutional financing co-led by First Round Capital and Chemistry, with participation from existing investor Quiet Capital. This funding Assort Health’s total capital raised to $26 million. These investors join Assort Health’s existing backers, Four Acres, Tau Ventures, and several notable angel investors, including senior executives and founders from Athena Health, Astrana Health, Flatiron Health, Infinitus, Mammoth Biosciences, Mercury, PathAI, and Presto.
This new funding round will advance the company’s mission to improve access to care by eliminating the lengthy hold times and scheduling inefficiencies that plague healthcare organizations.
Assort Health was created by Jon Wang and Jeff Liu – who are experienced leaders with expertise in AI, healthcare, and machine learning from renowned institutions, including Apple, Stanford, Commure, and Meta. And the founders are on a mission to help patients more easily access healthcare.
Traditional healthcare call centers struggle with inefficient and cumbersome scheduling systems, resulting in high staff turnover (close to 45% annually). And as a result, patients face long hold times, resulting in abandoned calls, frustration, and barriers to care. Assort Health’s AI-based voice agent delivers an effective solution and is already transforming operations for hundreds of organizations like Chesapeake Healthcare, OrthoIndy, Peninsula Orthopaedic Associates, and Cleaver Medical Dermatology.
Since launching in 2023, Assort Health now handles millions of inbound calls on behalf of its customers without the need for human intervention, and the technology has helped hundreds of thousands of patients navigate their care.
KEY QUOTES:
“In a recent Assort Health study, we uncovered that patients wait up to 35 minutes to schedule an appointment. From there, 20 million patients are booked with the wrong doctor annually in the US. Our platform is rewriting the rules, using voice AI to provide patients 24/7 access to care. 88% of appointments are booked by phone. We’re not just improving the experience, we’re setting a new standard — one where every patient, no matter their background or location, receives the timely, reliable healthcare they deserve.”
- Jon Wang, co-founder of Assort Health
“We’re thrilled with the immediate impact Assort Health’s voice AI technology has had on our practice. Voice AI isn’t just about automation, it’s about performance. It needs to master the nuances of identifying the right provider for a patient, while delivering accuracy across 40+ clinicians and six clinic locations. Assort Health’s AI seamlessly navigates our scheduling algorithms like a top-tier operator. In just 30 days, we cut hold times from 11 minutes to one minute and booked more accurate appointments more efficiently.”
- Kemuel Carey, Chief Executive Officer at Peninsula Orthopaedic Associates
“Customers love the product and are adopting it so quickly that I can’t remember another company with revenue growth this fast since the day we invested. Jon and Jeff bring a rare blend of deep healthcare expertise, technical vision, and relentless drive — the exact ingredients needed to transform patient-facing AI. They’ve built the most advanced voice agent in the industry, solving a problem that’s eluded healthcare for years: eliminating operational friction so clinicians and staff can focus on delivering exceptional care.”
- Bill Trenchard, Partner at First Round Capital
“Our platform is democratizing access to care while making healthcare organizations more operationally efficient and economically sustainable. Assort Health’s proprietary agentic state machine, rigorous AI safety measures, and customized scheduling rules are redefining how health systems deliver care, and we’re just getting started. We will continue to push the boundaries of how healthcare providers and patients engage with one another—making care more efficient, personalized, and accessible.”
- Jeffery Liu, co-founder of Assort Health
“2025 is the year real-time voice applications will take the world by storm and Assort Health is at the forefront of proving the technology’s potential. It’s incredible to see their AI agent outperform current call center standards, increasing response time and driving a significant improvement in scheduling accuracy as well as resolution rates. Assort Health’s real-time voice solution is creating the new standard for how patients should access care and providing the modernization healthcare systems desperately need.”
- Kristina Shen, founder and General Partner at Chemistry
