Automation Anywhere, a leader in Agentic Process Automation (APA) and enterprise AI, has announced the acquisition of Aisera, a top provider of agentic AI solutions for autonomous IT. The deal unites two pioneers in automation and conversational AI to create the industry’s most complete agentic automation platform, designed to deliver fully autonomous operations across departments such as IT, HR, and customer service.
Based in San Jose, California, Automation Anywhere said the transaction expands its AI-driven capabilities by integrating Aisera’s self-service AI agents and conversational technologies. Together, the companies aim to accelerate the emergence of the “Autonomous Enterprise,” a vision where up to 80 percent of business processes are fully automated or assisted by AI agents. This model is expected to enhance human work, reduce operational costs, increase speed, and improve customer satisfaction.
The merger positions Automation Anywhere as a unique provider of APA for core business operations, complemented by AI-driven self-service agents accessible to every employee. The company stated that the acquisition will also enable organizations to optimize costs by reducing their reliance on traditional seat-based IT Service Management (ITSM) products.
According to Automation Anywhere, AI agents could reduce ITSM seat requirements by up to 40 percent, as the company shifts toward charging customers based on actual AI-driven work rather than unused capacity.
The combined technology stack integrates Automation Anywhere’s APA system and Aisera’s Conversational AI platform, forming a unified suite purpose-built for enterprise-scale automation. This includes conversational agents trained with domain-specific models for IT, HR, and customer service; a Process Reasoning Engine (PRE) that draws insights from over 400 million automations; and Mozart Orchestrator, which coordinates complex workflows across thousands of systems.
Automation Anywhere said Aisera’s team of over 100 AI engineers will join the company to accelerate the development of its next-generation multi-sector agentic solutions. The company also emphasized its continued support for Aisera’s customers and products, while expanding its investment in agentic AI.
Support: BofA Securities served as the exclusive financial advisor to Automation Anywhere, while J.P. Morgan Securities advised Aisera.
KEY QUOTES:
“With this acquisition, we’re expanding the value we offer to customers, broadening our market reach, and accelerating the momentum of our GenAI business — already the cornerstone of our growth and the majority of our bookings. We are in a unique position to help customers adopt agentic AI faster while reducing their spending on existing, seat-based ITSM products. With AI agents doing the work, up to 40% fewer ITSM seats are needed. And in this new agentic world, Automation Anywhere charges for work done rather than underutilized seats.”
Mihir Shukla, CEO and Co-founder, Automation Anywhere
“The union of Automation Anywhere and Aisera creates an agentic automation powerhouse. Both companies share a common vision—to harness AI as a transformative force that reimagines how every enterprise function operates. This moment is a testament to the incredible innovation, dedication, and hard work of Aisera’s employees. We extend our deepest gratitude to our customers, who have been the driving force behind every innovation and the inspiration for every leap forward. Together with Automation Anywhere, we will continue to redefine the future of enterprise work and deliver exponential value for businesses across the globe.”
Abhi Maheshwari, CEO, Aisera
“This acquisition marks a defining moment in enterprise AI. Aisera’s pioneering agentic platform and Automation Anywhere’s deep enterprise automation expertise together creates a powerful force for autonomous enterprise transformation. It’s a strategic combination that accelerates value creation for customers and investors alike.”
Venky Ganesan, Partner, Menlo Ventures
