Backbase announced that it has acquired Kasisto, a company focused on agentic AI for banking and financial services. Financial terms of the deal were not disclosed.
Kasisto’s agentic platform, financial services intelligence, and New York-based team are now part of Backbase and its AI-native Banking OS.
Backbase said the acquisition is designed to help banks move beyond isolated AI deployments and toward governed AI agents that can resolve customer needs across channels and operations.
The company said many banks currently use AI agents that answer questions but do not complete work, leaving customer intent fragmented across digital channels, contact centers, and back-office systems.
Backbase said Kasisto brings banking-specific intelligence, reasoning-native agents, governance, and regulatory controls built for financial services.
The acquisition supports Backbase’s Unified Frontline strategy, which is focused on creating one operating model where customers, employees, and AI agents work with shared context, governed authority, and a common source of customer truth.
With Kasisto embedded into the Banking OS, Backbase said banks can deploy agents that manage the full path from customer intent to governed resolution across conversational banking surfaces such as chat, messaging, and voice.
The combined platform is also intended to support front-to-back resolution for customer needs that typically move between digital self-service, contact centers, servicing teams, and back-office operations.
Backbase said the combined capabilities can help banks collect evidence, check eligibility, apply policy, trigger workflows, and resolve customer needs end to end.
The acquisition also deepens Backbase’s U.S. presence by combining agentic AI capabilities, customer bases across North America, and expert teams.
Backbase said the combined Agentic Banking suite is available immediately through the Banking OS to current and future customers.
KEY QUOTES:
“This acquisition sharpens our position as the strategic partner for banks serious about AI transformation. Kasisto brings proven agentic AI and deep financial services intelligence – moving us decisively into the era where customers express intent naturally and the bank resolves it through governed, intelligent execution. With Kasisto inside the Banking OS, no one is better positioned to lead the shift from conversation to resolution.”
Jouk Pleiter, CEO and Founder of Backbase
“Agentic AI will reshape banking over the next decade. Together, Backbase and Kasisto represent the convergence of the AI-native banking OS and purpose-built agentic AI and financial services intelligence, setting a new standard for how banks and financial institutions compete and win.”
Lance Berks, CEO of Kasisto
