BackOps, a software company building an AI-native operating system for supply chain operations, announced it has raised $26 million in a Series A funding round led by Theory Ventures. The round also included participation from Gradient, Construct Capital, and 10VC.
The new funding will support the expansion of BackOps’ engineering, product, and go-to-market teams while accelerating development of its logistics automation platform.
Supply chains involve complex networks of carriers, warehouses, vendors, and customer service teams coordinating shipments across dozens of interconnected processes. Many logistics teams still rely on a patchwork of software systems and manual workflows to track shipments, manage communications, respond to customer inquiries, and file carrier claims.
BackOps aims to address this fragmentation by creating a unified system that links communication channels, vendors, and logistics platforms. The company’s AI platform can analyze messages such as emails, service tickets, and other communications and convert them into automated workflows that resolve operational issues.
The company reports that its platform has delivered measurable operational improvements for customers. BackOps said its technology accelerates response times to customer inquiries by 93 percent, automatically files 100 percent of eligible carrier claims, and can deliver up to 60 percent time savings for logistics teams.
BackOps currently offers two core products designed to automate supply chain workflows.
- AI Process Center captures institutional knowledge by recording how employees complete logistics workflows, identifying inefficiencies, and automating those processes.
- Relay, the company’s automation engine, continuously operates across communication channels to detect and resolve supply chain issues automatically. These actions can include filing carrier claims, initiating reshipments, responding to customer inquiries, and collecting documentation. When human intervention is required, the system provides full operational context and suggested next steps to accelerate resolution.
The company says its platform is already used by organizations across industries, including automotive, grocery, retail, and manufacturing, as well as large global retailers and major U.S. machinery suppliers.
BackOps plans to continue expanding its platform as it builds an intelligent operating layer for logistics teams managing complex global supply chains.
KEY QUOTES:
“Supply chains are incredibly complex systems with dozens of vendors, tools, and workflows involved in every shipment. Companies need systems that go beyond tracking the problems, they need help solving them. We built BackOps to connect those pieces together and automate the work logistics teams have historically had to do manually. The result is clear: teams gain the time and headspace to focus on delivering excellent customer service. This is just the beginning of how we’re raising the bar for what companies can expect across their entire supply chain.”
Sean McCarthy, Co-Founder And CEO Of BackOps
“Supply chains are the backbone of the global economy, but most of the work that keeps them running is painfully manual. BackOps is building the intelligent operating layer for logistics. By applying AI directly to the operational fabric of supply chains, BackOps has the potential to unlock massive efficiency gains for companies moving goods around the world. We’re excited to support a team that understands these problems from the inside out and is turning AI into a real force multiplier for logistics operations.”
Tomasz Tunguz, General Partner At Theory Ventures
