BackOps AI, an AI operations platform transforming supply chain workflows, announced a $6 million seed round led by Construct Capital, with continued support from existing investors Gradient and 10VC. And this brings the company’s total funding to $8 million in under a year as it accelerates its mission to become the intelligent operating layer for modern logistics.
What BackOps AI does: From routine order updates to complex, multi-system workflows such as claims resolution and cross-platform coordination, BackOps AI automates the operational tasks that traditionally drain logistics teams of time and resources. And by eliminating manual work and reducing error-prone processes, BackOps AI enables warehouse and supply chain operators to move faster, operate more efficiently, and stay focused on delivering value to their customers.
Relay – the company’s AI-based automation platform – was created to meet teams where they are. And companies can start with simple and high-volume tasks such as order status updates or shipping method changes, and gradually move more complex workflows like claims resolution or cross-system coordination into automation. Since Relay integrates lightly with existing tools like ERPs, WMS platforms, and communication systems, there’s no need for a costly rip-and-replace. It slots into the infrastructure teams already use, making it easy to adopt and scale over time.
Some upcoming product launches will expand Relay’s capabilities beyond reactive automation. New features will include predictive analytics to identify operational risks before they occur, proactive identification of repetitive workflows that can be automated, and enhanced integrations across transportation and warehouse systems. These enhancements will enable customers to transition from manual task execution to intelligent and self-optimizing operations.
KEY QUOTES:
“Logistics operations are the heartbeat of every product-driven business, yet they remain shockingly manual. We started BackOps AI to change that. For the first time, the decades-long integration problem in supply chain can be leapfrogged using tools as simple as email and Slack, to drive real automation without heavy IT lifts. With this new capital, we’re doubling down on product innovation and expanding Relay, our AI-powered automation platform, to reach even more customers.”
Sean McCarthy, co-founder and CEO of BackOps AI
“BackOps has an incredibly clear vision and a team that understands the pain points of logistics from the inside out. The opportunity to bring intelligent automation to such a massive and underserved industry is enormous and BackOps is already delivering tangible ROI to customers.”
Rachel Holt, Co-founder and General Partner at Construct Capital
