Basata announced that it has raised $21 million in Series A funding led by Basis Set Ventures, with participation from Cowboy Ventures, PHX Ventures, Zenda Capital, and Victoria Treyger. The financing brings the company’s total funding to $24.5 million.
Basata develops AI agents designed to automate administrative workflows across healthcare practices and specialty care organizations, including referrals, patient intake, scheduling, follow-up, and call center operations.
The company said its platform processes workflows traditionally handled through fax machines, manual phone calls, and fragmented operational systems.
According to Basata, its AI agents can extract patient information from incoming referrals, create electronic health record entries, contact patients through AI voice systems, and schedule appointments within minutes.
Basata said it has served more than 500,000 patients to date, including 100,000 patients during the past month alone.
The company currently works with specialty care organizations across cardiology, urology, gastroenterology, and ophthalmology.
Basata stated that healthcare providers using its platform process all incoming referrals on the same day, increase administrative labor capacity by approximately 50%, and reduce time-to-first-patient-contact from weeks to minutes.
The company also said approximately 70% of new sales originate through customer referrals.
Basata plans to use the funding to expand its AI-driven operational infrastructure platform across the broader healthcare administrative ecosystem.
The company said its long-term strategy focuses on building fully autonomous operational systems for healthcare organizations spanning intake, scheduling, coordination, and billing functions.
KEY QUOTES:
“Healthcare administration is one of the most consequential and least supported workforces in America. We didn’t build Basata to replace administrators. We built it for them. ‘Basata’ is Arabic for simplicity, and that is what these teams deserve.”
Kaled Alhanafi, Co-Founder And CEO, Basata
“Our Forward-Deployed Engineer returned from two weeks onsite at a customer site, eyes bloodshot, after manually processing referrals and faxes all day. It proved that if you aren’t in the trenches, you’ll never grasp how intense this workload is. Building in a bubble fails. We design tech that works because we are on the ground with our customers. This is why so many practices are trusting us with their workflows.”
Chetan Patel, Co-Founder And President, Basata
“Before Basata, we regularly had a backlog of 500+ unprocessed referrals, some waiting for months. Once Basata came in, the backlog went to zero. We’ve seen an 18% boost in new patient conversions because patients are contacted right away. Basata truly transformed our patient care.”
Rich Bondi, CEO, Southwest Cardiovascular Associates
“It’s 2026, self-driving cars can navigate my city, but patients still have to fight through hold music and fax machines to get care. That’s the disconnect we’re fixing. In the next decade, healthcare operations will become fully autonomous. Intake, scheduling, coordination, and billing will just happen in the background, and patients will finally experience what exceptional healthcare actually feels like.”
Kaled Alhanafi, Co-Founder And CEO, Basata
